top of page

Refund Policy

1. Services (In-Person Treatments)

 

 

  • Due to the nature of beauty services, we do not offer refunds on completed treatments.

  • Payment covers professional time, expertise, preparation and products used.

  • If you are unhappy with any aspect of your service, please inform us during your appointment so that we can make reasonable adjustments.

 

 

 

2. Fix Policy / Guarantee

 

 

We want you to love your nails. For that reason:

 

  • If you experience lifting, chipping or breakage believed to be due to product or application issues, please contact us within 48–72 hours of your appointment, with photos.

  • At our discretion, we may offer a free fix within this time frame.

  • After this period, repairs are chargeable at our current repair rates.

 

 

 

3. No Refund Situations

 

 

Refunds are not given for:

 

  • Change of mind after the treatment has been carried out.

  • Choosing a different colour, length, shape or style after completion.

  • Damage caused by accidents, work, sports, lifestyle, or not following aftercare.

  • Pre-existing nail or skin conditions impacting results.

 

 

 

4. Custom Press-On Nails & Retail Products

 

 

  • Custom press-on sets and made-to-order items are non-refundable and non-returnable.

  • Sizing is based on the measurements you provide or a sizing kit purchased from Liaison Beauté. We are not responsible for incorrect self-measuring.

  • Colour may vary slightly due to lighting, screen settings or finishes.

  • If an item arrives damaged or faulty, please contact us within 7 days with clear photos. We will assess and may offer a repair, replacement or partial credit at our discretion.

 

 

 

5. Training / Courses

 

 

  • Deposits for all training and bootcamps are non-refundable.

  • Once course materials or kits have been issued or opened, they cannot be returned.

  • If you are unable to attend, we may offer one transfer to a future date at our discretion, depending on notice given.

 

 

 

6. Chargebacks

 

 

If you initiate a chargeback without contacting us first to resolve an issue, we reserve the right to refuse future bookings and pursue the matter with documentation provided to the payment processor.

 

 

7. Contact for Issues

 

 

If you have an issue with a service or product, please email:

[your email] with:

 

  • Your full name

  • Appointment date or order number

  • Photos and a description of the issue

 

 

We will review and respond as soon as possible.

bottom of page